Our policies

Clear arrangements, from arrival to handover.

These service guidelines help every booking run smoothly. Event-specific terms are confirmed in writing before the team is deployed.

01

Booking & payment

Bookings are confirmed once the date, venue, crew size and pricing are agreed. Any advance payment, balance date and applicable taxes will be stated in the booking confirmation.

02

Vehicle & keys

Please disclose existing damage, special instructions and vehicle security features at handover. Vehicles are parked only in the agreed area, and keys remain with the assigned valet team until retrieval.

03

Cancellation

Cancellation and rescheduling terms depend on the notice period, team size and preparation already completed. We will confirm any applicable charge before processing a change.

04

Care & reporting

Our team records the vehicle condition and token number at arrival. Report any concern to the on-site supervisor before leaving the venue, or contact us promptly after the event so we can investigate.

05

Personal information

Information shared through this website is used to respond to enquiries, prepare quotations and coordinate bookings. We do not sell enquiry details to third parties.